Optified - The C.O.S Framework

The C.O.S Framework is a full baseline framework for any organisation, complete with all process areas, process maps, process steps, and even procedure how documentation for the Optified ERPNext system.

The C.O.S Framework is made up of the 3 core focus areas of any organisation:

• Customer (C) This pillar focuses on understanding and exceeding customer expectations throughout their lifecycle.

• Operational (O) This pillar ensures the efficient execution of core business functions and processes.

• Strategy (S) This pillar guides the organisation's direction and alignment.

There are 10 Process Areas (Level 1 Processes) across the C.O.S Framework: