Process and requirements, translated

Posts filed under Process and requirements, translated

"That's not what I asked for" -- and how to make sure you never say it again
Process and requirements, translated
"That's not what I asked for" -- and how to make sure you never say it again

The gap between "I asked for a reporting dashboard" and what you got You asked for a dashboard showing overdue jobs. You got a dashboard showing overdue jobs — sorted by date created, when

The one-page map that shows why your process breaks between departments
Process and requirements, translated
The one-page map that shows why your process breaks between departments

Nobody in your business owns the handoff Every team does its own job well. Sales sells. Ops delivers. Finance invoices. And somewhere between each of those, work crosses a line nobody actu