Blog
The C.O.S Operational Processes
Operational excellence is the backbone (“How”) of thriving organisations
"It's a known issue" -- and why that phrase should worry you, not comfort you
"It's a known issue" is not the same as "it's being fixed" Someone on your team mentions, almost in passing, that the quoting tool sometimes duplicates line items when a customer is on a p
One page before you spend a dollar: what an ERP project charter actually needs
Most ERP projects fail before the first invoice is raised Not because the software was wrong. Because nobody wrote down, in one page, what the project was actually for — and six months lat
"That's not what I asked for" -- and how to make sure you never say it again
The gap between "I asked for a reporting dashboard" and what you got You asked for a dashboard showing overdue jobs. You got a dashboard showing overdue jobs — sorted by date created, when
The 20 minutes of testing that would have caught your last system failure
"It worked when we set it up" is not the same as "it works" Almost every SME system failure has the same origin story: it was tested by the person who built it, doing the thing they expect
The one-page map that shows why your process breaks between departments
Nobody in your business owns the handoff Every team does its own job well. Sales sells. Ops delivers. Finance invoices. And somewhere between each of those, work crosses a line nobody actu
The outside forces that make a "fine for now" system a liability in 18 months
The system that's "fine for now" is a bet, not a decision Most New Zealand business owners don't choose their systems so much as inherit them. Someone set up the spreadsheet in 2019. Someo
The person who can kill your project isn't always the person in the room
You consulted everyone. The project still stalled. Here's why. You ran the meeting. Sales was there, ops was there, the warehouse lead was there. Everyone nodded. Six weeks later, the new
Why we won't build your payroll into your new business system -- and why that's the right call
The most dangerous line item in any NZ system upgrade is the one nobody budgets for If you're weighing a new business system — ERP, a custom build, anything that touches how staff get paid
The C.O.S Customer Facing Processes
The C.O.S Customer Facing Processes
The C.O.S Strategic Processes
Strategy (“Why”) is the compass for the organisation, setting a clear vision and strategic direction
The C.O.S Model - Business Operational Model
The C.O.S. Model: A Streamlined Operational Framework