Optified - C3 - Customer Experience & Support

The Customer Experience & Support Process Areas (Level 1) has 5 Sub Process Areas (Level 2) and there are 18 Process Areas (Level 3) and corresponding procedures for Optified ERPNext (Level 4):

  • C3.1 - Plan & Manage Customer Experience
  • C3.2 - Managing Customer Interactions
  • C3.3 - After-Sales Service
  • C3.4 - Regulatory Compliance & Recalls
  • C3.5 - Measuring Success & Improvement
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